How quickly do you respond to calls in Elizabethtown?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Elizabethtown the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
We give every Elizabethtown customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Elizabethtown, PA?+
We hold an active PA contractor license and full insurance coverage, and we'll provide proof of both on request — most Elizabethtown customers ask, and we expect that.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Will you work directly with my insurance company?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Elizabethtown customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
Most residential replacements in Elizabethtown take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
Our Elizabethtown crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Every Roof Replacement job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout Elizabethtown with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Elizabethtown or do you cover nearby towns?+
We serve Elizabethtown and the surrounding communities throughout Elizabethtown, PA — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
